FAQ

Where do you deliver?

We ship exclusively to addresses across Canada, including all provinces and territories. Deliveries to rural and remote areas, including the Yukon, Northwest Territories, and Nunavut, may require additional transit time.

How much does shipping cost?

We provide Free Standard Shipping ($0.00) on every single Canadian order, with no minimum purchase requirement.

What are your order cut-off, handling, and transit times?

• Daily Order Cut-off Time: 8:00 PM EST/EDT (Toronto Time)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday, excluding statutory holidays)
• Transit Time: 7–10 business days (Monday–Friday)
• Total Estimated Delivery Window: 8–13 business days

Which carriers do you use and how do I track my package?

Delivery is completed by reliable carrier networks including Canada Post, Purolator, UPS, and local courier partners. As soon as your order is dispatched, an automated email will be sent containing your tracking number and online monitoring link.

What is your return policy?

We offer a clear 30-day return policy from the date of parcel delivery. Returned clothing and accessories must be unworn, unwashed, with original tags attached, and in original packaging. We charge $0.00 restocking fees.

What if an item doesn't fit?

We recommend checking the size guide on each product page before ordering. If an item doesn't fit, you can return it within 30 days under our standard return policy, provided it is unworn with tags attached. For fit advice before you buy, email us at info@lennox-carter.com.

How do I start a return and get the return address?

To initiate a return, email customer support at info@lennox-carter.com with your order number. Once pre-authorized, our team will email you exact return instructions along with the designated fulfillment centre return address.

*Important: Our registered office in London, UK is strictly an administrative headquarters and CANNOT process physical product returns. Packages sent to London without authorization will be rejected.

What if my item arrives damaged or defective?

Please inspect your delivery upon arrival and contact us at info@lennox-carter.com within 48 hours of delivery with photos of the damaged or defective item and outer packaging. Lennox & Carter covers return costs for damaged or faulty items and provides a free replacement or full refund. This does not limit any rights you may have under provincial consumer protection laws.

When will I receive my refund?

Once your return is inspected and approved at our facility, refunds are issued back to your original payment method in Canadian Dollars (CAD $) within 7 business days. Please allow an additional 3–5 business days for your bank or credit card provider to post the credit.

Which currency and payment methods do you accept?

All transactions on lennox-carter.com are billed in Canadian Dollars (CAD $). We accept major credit/debit cards (Visa, Mastercard, American Express) and digital payment options (Shop Pay, Apple Pay, Google Pay).

Are sales taxes included in the price?

Applicable Canadian sales taxes, including GST, HST, PST, or QST depending on your province or territory of delivery, are calculated and clearly displayed at checkout before you complete your purchase.

Can I modify or cancel my order after placing it?

If you need to adjust your shipping address, size, or order details, please email info@lennox-carter.com before our daily order cut-off at 8:00 PM EST/EDT (Toronto Time). While we will make every effort to fulfill modification requests, changes cannot be guaranteed once order processing has begun.

Lennox & Carter

Part of FF COMMERCE LTD (Companies House: 17398899)

Customer Support Email: info@lennox-carter.com

Order Cut-off: 8:00 PM EST/EDT (Toronto Time)

© 2026 Lennox & Carter | Part of FF COMMERCE LTD | All Rights Reserved