Shipping policy
Shipping Policy
Last Updated: September 2026
At Lennox & Carter (operated by FF COMMERCE LTD), we are committed to providing a reliable, transparent, and seamless shipping experience for our men's fashion customers across Canada. We pride ourselves on simple, honest service with no hidden fees or unexpected checkout costs.
FREE STANDARD SHIPPING ON ALL CANADIAN ORDERS — NO MINIMUM PURCHASE REQUIRED
1. Delivery Timeframes & Order Processing
All orders shipped to destinations within Canada are processed and fulfilled according to the timeline outlined below:
| Fulfillment Stage | Details & Timeframe |
|---|---|
| Daily Order Cut-off Time | 8:00 PM EST/EDT (Toronto Time) |
| Order Handling / Processing Time | 1–3 Business Days (Monday–Friday, excluding statutory holidays) |
| Transit Time | 7–10 Business Days (Monday–Friday) |
| Total Estimated Delivery Window | 8–13 Business Days |
*Please note that delivery estimates are provided as general guidance and may occasionally be impacted by external delays such as severe winter weather, carrier backlogs or labour disruptions, customs inspections, or peak holiday volumes. Deliveries to rural and remote areas, including the Yukon, Northwest Territories, Nunavut, and northern regions of the provinces, may require additional transit time.
2. Carrier Services & Shipment Tracking
We partner with established carrier networks (including Canada Post, Purolator, UPS, and local courier partners) to ensure your parcel is delivered securely to your door, community mailbox, or local post office.
Tracking Your Order: As soon as your order is packaged and dispatched, an automated shipping confirmation email will be sent to the email address provided at checkout. This email will contain your dedicated tracking number and a link to monitor your shipment status online in real time.
3. Delivery Issues & Damaged Items
- Address Verification: Please double-check your shipping details, including your postal code and unit or apartment number, before submitting your order. Lennox & Carter is not responsible for misdelivered or delayed packages resulting from incorrect or incomplete shipping address information provided by the buyer.
- Damaged or Defective Deliveries: Please inspect your parcel upon arrival. If your purchase arrives damaged or defective, notify our customer support team at info@lennox-carter.com within 48 hours of delivery. Please include photographs of the damaged product and outer packaging so we can issue a replacement or full refund promptly. This does not limit any rights you may have under applicable provincial consumer protection laws.
- Lost Parcels: If your tracking link displays no movement for an extended period or indicates delivery has occurred but you have not received your package, please check with neighbours, your building concierge, or your local post office, then contact customer care so we can open a formal investigation with the carrier.
Important Return Address Notice
Our registered corporate office in London is strictly an administrative facility and CANNOT receive or process physical product returns.
Do not send return items to our London corporate address. All returns require prior authorization and must be shipped to our designated fulfillment center. To request a return and receive the correct return address details, email customer care at info@lennox-carter.com. Packages sent without authorization will be rejected.
Customer Care & Corporate Profile
Store Name: Lennox & Carter
Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)
Customer Support Email: info@lennox-carter.com
Order Cut-off: 8:00 PM EST/EDT (Toronto Time)
Registered Administrative Address
FF COMMERCE LTD
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@lennox-carter.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Lennox & Carter | Part of FF COMMERCE LTD | All Rights Reserved