Terms of Service

Last Updated: September 2026

Welcome to Lennox & Carter (lennox-carter.com), operated by FF COMMERCE LTD. Throughout the site, the terms "we", "us", and "our" refer to Lennox & Carter.

By visiting our website and/or purchasing men's fashion products from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including our Privacy Policy, Shipping Policy, and Refund & Return Policy. Please read these Terms carefully before accessing or using our website.

1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright, trademark, and intellectual property laws). You must not transmit any malware, viruses, or code of a destructive nature. Any violation of these Terms may result in the termination of your access to our Services.

2. Billing, Currency, Taxes & Order Acceptance

• Currency & Pricing: All transactions on lennox-carter.com are processed in Canadian Dollars (CAD $). Prices are subject to change without prior notice; however, the price shown at checkout is the price you pay for that order.
• Sales Taxes: Applicable Canadian sales taxes, including GST, HST, PST, or QST depending on your province or territory of delivery, are calculated and displayed at checkout before you complete your purchase.
• Service Scope: We sell and ship products across Canada. All orders are subject to product availability and confirmation of order payment. An order confirmation email will be sent to you once your order has been accepted.
• Order Refusal Rights: We reserve the right to refuse, limit, or cancel any order placed with us, including orders suspected of fraud, unauthorized commercial resale, or billing inaccuracies. If an order is cancelled after payment, you will receive a full refund to your original payment method.

3. Consumer Protection & Returns

We strive to ensure complete accuracy in our product descriptions, photography, sizing guides, and specifications. All purchases made on our storefront are backed by our voluntary 30-day return policy with $0.00 restocking fees.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable provincial or territorial consumer protection legislation (such as Ontario's Consumer Protection Act, 2002 or Quebec's Consumer Protection Act), including rights related to internet agreements, disclosure, and order cancellation, which cannot be waived by contract.

4. Prohibited Uses & Errors

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform illegal acts; (c) to violate intellectual property rights; (d) to harass, abuse, or discriminate; (e) to submit false or misleading information; (f) to upload viruses or malicious code; or (g) to interfere with security features.

Occasionally, information on our site may contain typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct any errors and, where permitted by law, to cancel affected orders. If we cancel an order due to an error, we will notify you and issue a full refund of any amount paid.

5. Disclaimer of Warranties & Limitation of Liability

Except as expressly provided by law or in our return policies, all products and services delivered to you through the website are provided "as is" and "as available" for your use. To the fullest extent permitted by law, Lennox & Carter and FF COMMERCE LTD shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any service or product purchased using the site.

Some provinces, including Quebec, do not allow the exclusion of certain legal warranties or the limitation of liability for certain damages. In those jurisdictions, the above disclaimers and limitations apply only to the extent permitted by law.

6. Governing Law & Changes to Terms

These Terms are governed by the laws of the province or territory of Canada in which you reside and the federal laws of Canada applicable therein. Nothing in these Terms deprives you of the protection of the mandatory consumer laws of your place of residence or your right to bring proceedings in its courts.

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date, and the version in effect at the time of your order will apply to that purchase. Questions about these Terms may be sent to our customer care team, which operates Monday–Friday, Eastern Time (EST).

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